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Frequently Asked Questions


I tried to log on with my old user name and password, why doesn't it work?

I just paid by PayPal, and my listing still says "Become an Individual Member". What gives?

I've created my listing on the member page, why can't I log on to the forum?

I just joined the forum, why can't I sign on?

I can't remember my log on information, how can I retrieve it?

How can my company add a listing to the calendar or the events page?




I tried to log on with my old user name and password, why doesn't it work?

When PATA moved to the new website, a new system of user names and passwords was created which gives the user more control over their account. Please use the "LIST YOURSELF" link on the individual or company member page to create a new listing, or click on the "JOIN" button on the forum page (with the green background) to view audition and job listings.




I just paid by PayPal, and my listing still says "Become an Individual Member". What gives?

Your account is not automatically activated by PayPal - a real live volunteer PATA board member still has to go into the database and activate your account. Sometimes we get to it in a matter of minutes, sometimes we're at work or feeding the kids so it could be a few hours. Please be patient and check out the rest of the site! If it's been more than a day, and your account is not yet activated, please email info@patagreenroom.org as we've missed your payment (maybe you paid with an account that's under a different name than your listing?)




I've created my listing on the member page, why can't I log on to the forum?

The forum section of the website (with the green background) has a separate log on from the member pages. This way you can choose a user name that, uh, better reflects your personality! Like maybe "bigstar" or "red hot costume designer"... Just click on the "JOIN" button under the log on fields, fill out the form, and check your email for a link to activate your account.




I just joined the forum, why can't I sign on?

In order to activate your forum account, you'll need to check your email for a link. This ensures that you've signed on with a valid email address that gets checked by a real person, which helps keep spammers off the list. If you've already done this, and you still can't log on, there's a chance that you checked the "I am under 13 years old" box on the form accidentally - email me at info@patagreenroom.org and we can change the settings on your account so that you can log in.




I can't remember my log on information, how can I retrieve it?

While I can't retrieve your password info, I can reset it - just email me at info@patagreenroom.org and let us know which part of the site you need info for, and whatever info you remember. If you're not sure whether you chose "bigstar" or "reallybigstar" as your log in for the forum, you can sign on as "guest", password "guest" and peruse the memberlist to find your user name.




How can my company add a listing to the calendar or the events page?

Once you are listed as a member company you can add a listing to the events calendar or rental space list by clicking on the links at the top of those pages. If you are listed as a company member but don't remember your shortcut or password, just email info@patagreenroom.org. Our calendar is generated using Hula Hub. To add your listing, just visit https://www.hulahub.com, create an account, and add your show. Be sure to tag it as "Theatre" to have it appear in our list.




Don't see your question here? Email me at jen@patagreenroom.org